Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

We offer a lifetime warranty on cards and a three-year warranty on readers.  We warrant that the product is free of defects in materials and workmanship under normal use.  See our Warranty Policy for details.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original parts.

Non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting support and receiving an RMA (Return Material Authorization) number.  Without that information we may not be able to match your return to your original order.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@chipfancier.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged under the terms of our warranty policy.  If you need to exchange it for the same item, send us an email at support@chipfancier.com and you will receive an RMA number and return instructions.

Shipping

To return your product, contact support@chipfanciercom to receive an RMA number and instructions on where to send your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $35, you should use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.  The item should also be placed in its original jewel case for cards and the original box for readers to protect it during shipping.

The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.

If you ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.

We do not accept cancellations without reasonable reasons. We do not accept cancellation due to logistics factors, because international transportation is inherently an uncontrollable process, we hope you can understand.

In the case where you have paid but the package has not been sent, if you cancel the order, we can immediately refund you in full. If the package has already been sent, you need to process it in accordance with the above terms.

To return your item, please send an email to info support@chipfancier.com and we will provide you with a return address. Please go to your local post office (as this would be the least expensive option) to ship the package with regular mail and tracking service to the address provided to you.

The following situations require the buyer to bear the logistics costs.

1. Filling in the wrong address when placing an order causes delivery failure.
2. Changing the delivery address during parcel transportation causes delivery failure.
3. The package has been delivered, but the package has not been received due to other reasons.
4. Due to the buyer's own reasons, the package delivery fails, and the seller no longer provides free shipping.