Return & Refund Policy

Return Window

We accept returns or exchanges within 30 days of purchase.

After 30 days, returns or exchanges will no longer be accepted.
For any quality-related issues, please refer to our Warranty Policy.

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

  • Unused and in the same condition as received
  • In original packaging with all parts and accessories
  • Accompanied by proof of purchase (order number or invoice)

We reserve the right to refuse returns that do not meet these requirements.

Return Process

  • Contact us at support@chipfancier.com with your order number and reason for return
  • Our team will review your request and issue an RMA number (Return Material Authorization)
  • Return the item following the instructions provided

Returns without an RMA number may be refused.

Refund Process

Once your return is received and inspected:

  • You will be notified via email regarding approval or rejection
  • Approved refunds will be processed within 3–5 business days
  • Refunds will be issued to your original payment method

(Please note: bank processing times may vary.)

Order Cancellation

Before shipment: Full refund available

After shipment: Must be processed as a return

Return Shipping Responsibility

Important Notes

  • Memory cards must be returned in their original jewel cases
  • Card readers must be returned in their original packaging boxes
  • Items must be properly protected during return shipping

The following may result in partial refunds or return rejection:

  • Signs of use
  • Physical damage
  • Missing packaging or accessories

International Shipping & Last-Mile Delivery

International shipments are fulfilled in collaboration with trusted third-party logistics partners and local delivery carriers in your destination country, to complete end-to-end cross-border transportation.

Last-Mile Delivery Support & Package Protection

The final doorstep last-mile delivery will be completed by your local courier or postal service provider.
If your package encounters problems including moisture/rain damage, rough handling during local transit, unsafe unattended delivery placement, or suspected theft after delivery confirmation:

  • Please get in touch with our customer support team promptly
  • We will communicate and negotiate with the local carrier on your behalf
  • Assist you in submitting formal compensation claims for loss or damage
  • Provide all required shipping documentation to support your claim

Externally Influenced Delivery Timelines

Occasionally, delivery schedules may be subject to unavoidable external objective factors, such as:

  • Customs inspection clearance waiting periods
  • Severe adverse weather conditions
  • Internal operation adjustments or delays from logistics suppliers
  • Service exceptions caused by local postal system fluctuations
    If your parcel is stuck or delayed abnormally due to the above circumstances, our customer service team can actively track your shipment and assist you with follow-up coordination work.

Delivery Accountability

  • Final last-mile drop-off is executed by your designated local courier or postal service provider.
  • After handover to the local delivery provider, real-time on-location delivery execution is managed directly by the carrier.
  • As your retailer, we retain overall accountability for ensuring your order safely reaches you; our customer service channel stands ready to mediate and resolve all delivery-related complications on your behalf whenever issues emerge.

Contact Us

Still couldn't find what you're looking for?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.