At CHIPFANCIER, we aim to provide clear shipping information and reliable delivery for every order. Please review our shipping policy before placing an order.

1. Order Processing

Orders are processed Monday through Friday, excluding public holidays.

Most orders are processed and dispatched within 1–3 business days after payment confirmation. Processing times may be longer during holidays, promotional events, or periods of high order volume.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations

We currently ship to the following destinations:

• North America: United States (excluding Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories), Canada
• Europe: United Kingdom, France, Germany, Italy, Spain, the Netherlands, Belgium, Austria, Denmark, Sweden, Finland, Ireland, Portugal, Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Greece, and Cyprus
• Asia-Pacific: Australia, New Zealand, and Singapore

Shipping availability may vary by product and destination. Available shipping options will be displayed at checkout.

3. Estimated Delivery Times

Estimated delivery times begin after an order has been dispatched.

DestinationEstimated Transit Time

• United States 5–10 business days
• United Kingdom 5–10 business days
• European countries listed above 7–14 business days
• Canada 7–14 business days
• Australia and New Zealand 7–14 business days
• Singapore 5–10 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to customs processing, carrier operations, weather, public holidays, and other circumstances beyond our control.

4. Shipping Fees

Shipping fees depend on the destination, shipping method, and order details.

• United States: Standard shipping is free for eligible orders.
• United Kingdom: Standard shipping starts at USD 3.99.
• Other listed destinations: Shipping fees generally range from USD 6.99 to USD 9.99.

The exact shipping fee and available shipping methods will be displayed at checkout before payment. Any applicable shipping charges will be shown in the order summary.

5. Customs Duties and Taxes

Where applicable, import duties and taxes are included in the total amount displayed at checkout under our Delivered Duty Paid (DDP) shipping arrangement.

Customers should review the final order total before completing payment. If a carrier or customs authority requests additional import duties or taxes for an order that was indicated as duty-paid, please contact us and provide the relevant payment receipt. We will review the charge and assist in accordance with the shipping arrangement and applicable requirements.

6. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number, when available.

Tracking information may take some time to appear or update after dispatch. You can use the tracking link in your shipping confirmation email to check the latest shipment status.

If your tracking information has not updated for an extended period, please contact us at support@chipfancier.com with your order number.

7. Delayed, Lost, or Undelivered Packages

If your order is delayed or appears to be lost, please contact us with your order number and tracking information. We will review the shipment status and, where appropriate, contact the carrier to investigate.

If a package is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution, such as a replacement or refund, based on the investigation results and applicable requirements.

8. Tracking Shows Delivered but Package Not Received

If the tracking status shows that your package has been delivered but you have not received it, please:

1. Check your mailbox, front door, parcel locker, and other possible delivery locations.
2. Ask household members, neighbors, or building management whether the package was received on your behalf.
3. Review the carrier’s delivery confirmation or delivery photo, if available.
4. Contact the carrier to report the missing package.

If the package is still missing, please email support@chipfancier.com with your order number and tracking details. We will review the available delivery information and assist with the next steps.

9. Packages Damaged During Transit

If your package arrives damaged, please contact us as soon as possible at support@chipfancier.com.

Please include your order number and clear photos of the outer packaging, shipping label, and damaged product. Keep the packaging and product until we advise you on the next steps.

We will review the information and work with you to determine an appropriate resolution.

10. Incorrect Addresses and Failed Delivery

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please contact us promptly if you notice an address error before your order is dispatched.

Once an order has been shipped, we may be unable to change the delivery address or cancel the shipment.

If a package cannot be delivered or is returned to us, we will review the carrier’s records and contact you to discuss the available options. Additional shipping charges may apply to reshipment where permitted and applicable.

11. Shipping Restrictions

We currently do not ship to Iran, Syria, Cuba, the United Arab Emirates, or mainland China through our online store.

Shipping availability may change depending on carrier services, product restrictions, and applicable laws and regulations.

12. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact our support team.

Email: support@chipfancier.com
Website: https://www.chipfancier.com/

Please include your order number when contacting us so we can assist you more efficiently.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

We are pleased to offer international shipping to many countries around the world. However, due to the nature of global logistics, international delivery times and conditions may vary depending on the destination country, local customs procedures, and the final-mile courier services in your region.

Once the order is shipped, delivery is handled by the shipping carrier and local courier services.:

• Delivery times may occasionally be affected by customs clearance, weather, holidays, or carrier delays.
  
• Final-mile delivery (last-mile services) is managed by your local courier, and we have no authority over how or when it is delivered once it reaches your country.
  
• We will work with customers and shipping providers to help resolve delivery-related issues whenever possible.
  
  If you encounter any issues with your shipment (e.g. tracking shows delivered but you haven’t received it, or the package appears to be lost or stolen), we strongly recommend that you:

1. using the tracking information provided.
   
2. with the logistics provider for investigation and potential compensation.
   

For international delivery issues, we will review each case individually and assist customers in communicating with the shipping provider when necessary.

We appreciate your understanding and encourage you to choose a secure delivery address to ensure safe receipt of your items.

For questions regarding tracking or transit updates, feel free to reach out to us — we’re happy to help where possible.

We ship orders quickly. Cancellation of orders must be made before your order has shipped.

To cancel your order, please contact us by email: support@chipfancier.com.

Note:Orders cannot be canceled once they have been shipped.

Duties & Taxes

Import duties and taxes may apply depending on the destination country and shipping method selected at checkout. For certain regions and shipping options, applicable taxes and duties are collected during checkout and will be paid by us on behalf of the customer.

For orders where taxes and duties are not prepaid, any customs charges imposed by local authorities are the responsibility of the recipient. Customs policies and import fees vary by country, so we recommend contacting your local customs office for more information.

If you have any questions regarding shipping or customs, please feel free to contact our support team.

Multiple Address

Please place a separate order for each shipping address you wish to use if you would like items to ship to different destinations.

Refusal of Delivery

If you refuse delivery of any order placed on chipfancier.com the package will be returned to our warehouse. Upon receipt of the item in original condition/original packaging, you will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery dates; any delivery delay or issue is solely the responsibility of the shipping company but will be investigated by ourselves.

If your order shows as delivered but is nowhere to be found, please email support@chipfancier.com within 7 working days of the delivery date. Any items reported as lost past this period will be denied for replacement or refund.

Contact us

• Email: support@chipfancier.com
• Business Hours：Monday – Friday
• 9:00 AM – 6:00 PM (UTC+8)
• Company Name：CHIPFANCIER
• Office Address：Room 01, 26th Floor, Hua Yao Commercial Building, 21 Yiu Wah Street Causeway Bay Hong Kong Hong Kong 999077 China